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Note the following words from the interviews:

1. it's a pretty competitive market – это рынок с довольно сильной конкуренцией

2. a company is going through a bad patch – компания переживает трудные времена

3. the first thing that gets cut – первое, что «урезают», т. е. на чем экономят средства 4. an incentive – побуждение, стимул; зд. привлекательные условия контракта

5. incentive travel – мотивационный туризм

6. profit margins – маржа прибыли: показатель прибыли (чистого дохода) в процентах к объему реализованной продукции (услуг)

7. accountancy – бухучет

8. safety procedures – меры безопасности

9. to combine the job with social life – сочетать работу и личную (светскую) жизнь

10. a checklist of points – список дел для самоконтроля; контрольный список того, что нужно сделать

11. a badge – нагрудный знак; табличка с именем

12. information folder – папка с необходимой информацией

13. we're having a big do – мы проводим большое мероприятие

14. a basic salary – основной оклад/ базовая заработная плата

15. a performance related bonus – премия, зависящая от качества выполненной работы

16. I don't do too badly. – зд. Я неплохо зарабатываю.

17. to plan ahead – заниматься перспективным планированием

18. to contract with hoteliers – заключать контракты с владельцами гостиниц

19. service providers – фирмы, специализирующиеся в сфере оказания различных услуг

20. to negotiate terms and conditions – вести переговоры по условиям контракта

2. Listen to the tape again and answer the questions:

1.How long has the business travel consultant been working for the travel agency?

2.What is her main job task?

3.Why is this market highly competitive?

4.Why do they have to cut their own profit margins?

5.What kind of training programme is there for hotel managers? 6.What is he doing at the moment?

7.What job does he hope to get in future?

8.What are the main job duties of a cabin attendant?

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9.What qualities does she need for her job?

10.What are the disadvantages of the job?

11.What does she enjoy about her job?

12.What is the conference coordinator responsible for?

13.How does she manage to arrange everything? 18.14.What does the job of a travel consultant involve? 19.15.What kind of job is that? Is it well-paid? 20.16.What does he want to specialize in?

21.17.What does the job of a product manager involve? 22.18.What kind of matters does he deal with? 23.19.What are his plans at the moment?

3. Summarize the job descriptions.

Language focus

1.Who would carry out the activities below?

1.direct a plane at take-off and landing

2.keep the ship’s accounts and look after passengers’ rooms and general comfort

5.deal with people arriving at a hotel

6.give information and make arrangements at a hotel concerning local attractions and events

7.look after a museum

8.fly a plane

9.look after the passengers on a plane

10.take suitcases and bags on and off planes 11.help hotel guides with their suitcases and bags

12.give advice on how to promote a region or sector of tourism 13.check suitcases and bags for illegal items on arrival in a country 14.help arrange concerts, dances, and other social events on board a ship 15.look after a game park

16.be in charge of arrangements for a group of tourists traveling together 17.clean the rooms in a hotel

18.look after the passengers on a train

2. Match the qualities with these definitions:

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a)is able to use information technology;

b)thinks of other people's feelings;

c)is discreet and tactful m delicate situations;

d)shows a lot of enthusiasm and energy;

e)is good with figures;

f)can speak fluently;

g)is precise, pays attention to detail;

h)feels confident about the future.

Make a list of qualities you think are most important for anybody working in tourism. Mark the qualities you think you have, make a list of your good points.

3. Match the words in the box with the definitions.

a) salary; b) overtime; c) perks; d) fee; e) wages; f) commission; g) bonus; h) tip

1.the extra things, such as luncheon vouchers or free medical insurance, over and above the basic salary;

1.a small sum of money given to reward the services of people like waiters or taxi drivers;

2.money paid every month, but referred to as annual earnings paid to professional and managerial staff;

3.money paid to a professional person, e.g. doctor or lawyer for advice given;

4.money paid to a manual worker, usually calculated hourly and paid weekly;

5.money added to pay , usually as a reward for good work;

6.money that is paid for extra hours of work;

7.money earned as a proportion of the goods or services sold by an individual.

4.Fill in the gaps with a word from the box in exercise 3.

1.She left school without any qualifications then got a factory job, but the

_________ weren’t very good.

2.The basic remuneration isn’t high but she earns 15% _________ on every tour she sells.

3.The salary is not exceptional but the _________ include the use of a car and subsidized accommodation.

4.The consultants charged us a _________ of $ 200 for an hour’s work.

5.The starting _________ is $ 35000 per annum rising to $ 40000 after two years.

6.We gave the guide a good ________ because she made the visit so interesting.

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полужирный, курсив

GREAT HOTEL

Receptionists

This exclusive hotel in the heart of the city is seeking candidates who are enthusiastic and innovative. We offer excellent benefits, great prospects and competitive pay. Candidates must have at least two years’ experience.

Please call Linda Bolam on 0192 13579

CHEF

Enthusiastic and energetic chef required to initially work with chef/proprietor and later take over established restaurant. The kitchens are fitted out to the highest standard. We are locally known for our fish specialities.

Own flat available.

Write enclosing C.V. to John Bloggs, The Woodlands, Wayside Road, Oakton MN 13 9EJ