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9.7. Когда места в самолёте и места в гостинице заказываются полностью туропероторами, клиенты получают значительную экономию.
10.8. Идея снижения цен на турпакеты получила одобрение турагентов. 11.9. Различные компании и банки предоставляют такую услугу, как
турчек и кредитные карточки, которые делают наличные деньги доступными в любое время.
12.10. У компании было много конкурентов, но благодаря быстрому 
расширению и хорошему качеству товаров, она заняла лидирующее место на рынке.
13.11. Повышение деловой активности привело к образованию новых 
турфирм, которые предлагают туры во все уголки мира.
B. Туроператоры – это фирмы, которые занимаются организацией туров, 
включая транспорт, проживание, программы развлечений и отдыха туристов.
Они являются «оптовыми» продавцами туристического бизнеса, в то время как турагенты продают создаваемые ими услуги. 
Развитие туристического бизнеса привело к тому, что фирмы-операторы вынуждены были совершенствовать методы управления и ведения дел. Им приходится иметь дело с огромным диапазоном потребностей туристов и оказывать широкий спектр услуг.
Преимущества пакетных туров стали очевидны с момента их возникновения. Туризм стал массовым именно потому, что подобные туры позволяли туристам экономить, и тем самым сделали отдых доступным широким слоям населения. Удобно заказывать поездку со всеми удобствами в одном месте и по сходной цене. Туристы доверяют все хлопоты, связанные с организацией отдыха, туристическим фирмам. Поэтому на туристические фирмы ложится огромная ответственность оправдания надежд их клиентов и обеспечения им здорового, безопасного и увлекательного отдыха.
Speaking
1. Think and answer.
1. What do you think are the advantages of packaged tours?
2. Why are tours less expensive than individual / independent travelling?
3.How are packaged tours developed in Russia?
4.What do you know about the services offered by packaged tours in Russia?
5.Are customers satisfied with the quality of tourist service? Why (not)?
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6.Is there a tough competition among tour operators in Russia?
7.If so, what is the result of such competition?
8.What is the best known tour operator in Russia?
2. Describe the packaged tours for which your country or region is the destination. 
Indicate the kind of transportation, the accommodations, and the extras that are usually included. If possible, find out what the price advantage would be to the tourist
If there are few or no tours to your region, indicate what kind of tours you think could be 
developed and what difficulties would have to be overcome in order to get them organized.
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Part two
Listening
What is the difference between a travel agent and tour operator?
1.Look at the different functions in the left-hand column and match the underlined 
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2.Decide which function is performed by a travel agent and which is performed by a 
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tour operator.
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Functions |
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Definitions |
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a) |
sell air tickets and other transport tickets |
1) |
hire for a special purpose |
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b) |
design a brochure |
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2) |
agreement to pay money as |
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c) |
give advice on resorts, carriers, and |
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compensation for loss or accident |
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travel facilities |
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3) |
person or company, such as hotel or an |
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d) |
order stocks of brochures for rack display |
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airline, which is represented by an agent |
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e) |
negotiate |
with |
principals for |
bulk |
4) |
take someone on as an employee |
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purchase of airline seats, hotel rooms, etc. |
5) |
equipment (in a shop) to hold things |
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f) |
record and confirm reservations, send |
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such as brochures |
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invoices to customers |
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6) legal agreements between two companies |
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g) |
issue tickets and vouchers |
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7) |
paper or ticket which is given instead |
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h) |
charter aircraft |
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of money |
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i) |
send flight manifest to airline |
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8) |
buying large amounts of goods or |
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j) |
send rooming list to hotels |
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services in order to get a lower price |
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k) |
provide travel insurance |
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9) |
tour including travel, accommodation, |
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l) |
sign contracts with hotels, airlines, etc. |
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and meals (like a package) |
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m) plan itineraries for customers |
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10)relating to a business or company |
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n) |
arrange corporate travel |
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11)planned method of work |
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o) |
investigate and research new markets |
12)company which transports passengers |
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p) |
plan advertising and promotion strategy |
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(such as an airline) |
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q) |
recruit |
and |
train, |
e.g. |
resort |
13)list of passengers on a ship or plane |
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representatives and guides |
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14)list of guests in a hotel, with their |
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r) |
arrange car hire |
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room number |
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s) |
organize inclusive tour |
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15) lists of places to be visited on a journey |
t) |
sell inclusive tours |
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16)publicity booklet giving details of |
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holidays, etc. |
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3. Listen to the interview with Gordon Wright of Supertravel explaining the 
difference between a travel agent and a tour operator. As you listen, check to see if
you matched the functions to the correct jobs.
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3.In pairs, use your notes to explain the roles of tour operators and travel agents to 
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4.Look again at the list of things which tour operator do. Put them in the order in
which a tour operator would need to do them.
Vocabulary practice.
1.Look through the following extracts from the letters, memos, e-mails, and faxes. Decide whether they were written by a travel agent or tour operator.
1.As I mentioned to you on the phone, we are confident that there will be more firm bookings for you soon. In the meantime, could you send us another 500 Summer Sun brochures, as we are running low on stock?
2.Enclosed in the rooming list for the group arriving on 18 August. Please note that there have been some last minute cancellations, and we now require thirtyfive double rooms.
3.Dear Mr Smith,
I enclose your tickets to Los Angeles for 11 May and am also sending two vouchers to cover the cost of accommodation at the Holiday Inn. I hope you have a pleasant trip. Yours sincerely,
Jean Hayward
4.We will be discussing the discount you have offered for bulk purchase of seats during our next managerial meeting, and I hope to get back to you with our response by Friday at the latest.
5.As yet we have not drawn up a contract for the bulk purchase of rooms from Orion Hotel Group for next year. Please arrange a meeting with Mr Killick so that I can discuss the matter with him.
6.One of the matters that I will raise at the meeting is the organization of racks, as there have been several complaints from customers that these are confusing.
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7.As a result of the fire, two of the units in the Elina Apartments have been damaged and will almost certainly not be available. I am currently negotiating with the owner of a similar property nearby, and will contact you as soon as I have any firm information.
8.Further to the flight manifest I faxed to this morning, I enclose details of passengers who have requested vegetarian meals.
2. Fill in the missing words in the sentences below. All the words have appeared in the extracts you have just read. The first one has been done for you.
1.A contract is a legal agreement between two people or companies. (8)
2.A flight _______ contains the names of passengers who are on a particular flight. (8)
3.In most travel agencies, leaflets and other travel information is displayed on
________. (5)
4.A _______ list gives details of all the people who have been booked into a hotel. (7)
5.A _______ is a reduction in price that is usually given for bulk purchase. (8)
6._______ is the process of discussing terms and conditions and trying to come to an agreement. (11)
7.A _______ is a piece of paper that can be exchanged for something like food or accommodation. (7)
8._______ are publicity booklets produced by tour operator which give details of the holidays they offer. (9)
Grammar practice Two-part verbs
1. Join these verbs and prepositions and make phrasal verbs to replace the words printed in italics in the following sentences.
Call (2), cut (2), make, miss, hang (2), pick, put (2), set, look, sort, work. Around, down, off (4), out (4), up (5), on (2).
1.I’ll write the bill for you.
2.That hotel needs to reduce the number of staff it employs.
3.She calculated the answer.
4.The Italian group leaves for London at 9.15 today.
5.Pierre lost the chance of working on Concorde.
6.Due to bad weather they cancelled the boat trip.
7.They postponed their trip to Seychelles when John became redundant.
8.Their train was late and so they had to wait at the station for two hours.
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9.The hotel manager promised to collect Sonia at the airport when she arrived to start her new job.
10.One of the nice things about being an air steward is that you can visit your friends unexpectedly.
11.Students often rely on friends and relatives to give them accommodation when they travel.
12.When Sandra finished the phone call, she remembered that she had not told her boss about the new guest.
13.When you need to read a file on the computer, you must access the file.
14.She tidied and organized her papers.
15.The telephone company disconnected their phone.
2.Use two-part verbs, either from exercise 1 or some others, to fill the gaps in this text.
When Susan was in the High Street she (a) ……… the travel agency to book her ticket to the States. Before she left home she had (b) ……… where she wanted to go. As she didn’t want to (c) ……… seeing Niagara falls, she had decided to (d) ……… her expenses by asking her uncle to (e) ……… her ……… while she was in New York. She was also going to (f) ……… some old friends she hadn’t seen for a long time when she was in San Francisco.
The travel consultant (g) ……… the information about flights on the computer screen. Susan was (h) ……… from London on 1st September. The travel consultant tried to persuade Susan to book the shuttle service to the centre of New York but Susan said she did not need transport as her uncle would be (i) ……… her ……… . Hopefully the plane would not be delayed and he would not have to (j) ……… the airport too long!
When the travel consultant had all the details she promised to (k) ……… the itinerary and to ring Susan as soon as it was ready.
That night Susan (l) ……… all her papers and holiday brochures before she rang her uncle to tell him when she would be arriving in the States. They were (m) ………
twice, but thankfully they were eventually able to speak. At the end of the call when she (n) ……… knew that he was (o) ……… to seeing her.
3.Put the verbs in italics in to the correct order.
1.it’s easy around to New York get on the subway.
2.the chance at jumped she to work as a tour guide.
3.down bus the broke in the middle of the high street.
4.the bill the cashier worked out.