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1.Now listen to a travel agent who specializes in corporate travel describing the particular needs of the business traveller. Before you listen, think about the meaning of these phrases:

1.What does he think are the main differences between a business traveler and an ordinary tourist?

2.What does he think are the most important things for the business traveller?

Reading and speaking Holiday Inn Priority Club

1.In the listening Mark mentioned that business travelers often like to join hotel chain

“priority clubs”. What do you think would be the benefits of joining such a club?

2.Read the leaflet giving information on the Holiday Inn Priority Club.

MAKE THE MOST OF YOUR TRAVEL

Join Holiday Inn Priority Club now and benefit from the awards and privileges that membership can bring. As a member you will receive special benefits every time you stay at a Holiday Inn hotel worldwide. At hotels in Europe, the Middle East, and Africa the benefits include:

Corporate rate

Simply indicate your preferred airline and enter your frequent flyer number on the application form. Please remember to quote your airline alliance number when making a reservation. Your stays at Holiday Inn will appear on your airline programme statement. YOU WILL ONLY RECEIVE CORRESPONDENCE FROM PRIORITY CLUB IF YOU CHOOSE TO EARN PRIORITY CLUB POINTS. You may switch to earning Priority Club points by contacting the Priority Club Service Centre.

3.Which of the things listed in exercise 1 on page 27 (hotel) are available through the Holiday Inn Priority Club?

4.A business traveler has contacted his travel agent to ask about the Holiday Inn Priority Club? How should the travel agent answer these questions?

a.How do I get points?

b.What sort of things can I spend my points on?

c.Do I get a discount at all Holiday Inn hotels?

d.How much does member ship cost?

e.What do I have to do to qualify for membership?

f. I’m also a member of the KLM frequent flyers club. Can I get air mile credits instead of priority points?

g.If I do this will I still get Holiday Inn Priority Club points as well?

h.OK, I’d like to join. What do I do now?

5.In pairs, role-play a conversation between a travel agent and a business traveller.

1. As a business traveller, decide what company you work for, your position, the countries you visit, how often you travel, and your preferences for flights and hotels.

2. Take turns to be the travel agent and the customer. Fill in the Holiday Inn Priority Club application form for your “business traveller” partner.

HOME/BUSINESS ADDRESS

POSTCODE______________ CITY_______________ COUNTRY______________

COMPANY NAME ____________________________________________________

HOME/BUSINESS TELEPHONE ________________FAX_____________________

AIRLINE MEMBERSHIP NUMBER_______________________________________

You will only receive correspondence from Priority Club if you choose to earn Priority Club points. ID CARD NUMBER ______________ ISSUING COUNTRY___________________

PASSPORT NUMBER _____________ISSUING COUNTRY___________________

Date of Birth _______DAY____________MONTH____________YEAR

Valid to: __________MONTH ____________YEAR

Please tick here if you want this credit card number to be used to guarantee your Holiday Inn hotel reservations.

Signature ________________________________ Date________________________

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Vocabulary practice

1. A travel agent is talking to a client about business travel. Fill in the blanks using a word from column A and a word from column B. The first one has been done for you.

“I would certainly recommend East American Airlines if you’re going to be doing a lot of travelling in the States – they like to make things easy. For a start, they offer a free chauffer-driven (1) limousine service to take you to the airport and pick you up the other end, and they have an (2) _______ _______ solely for the use of passengers in

Business Class, so you only have to get there ten minutes before the flight. What’s